Documentation Audit

The First Step: A Documentation Audit

The MC documentation audit provides our documentation experts an initial view of the organizational dynamics within your company or work group. The audit also helps to establish common levels of understanding. It involves four steps:

1. Map out product and documentation development processes
   • Components of the process
   • Key inputs and influences (business units
   • Technologies used
   • Markets served
2. Understand the current status of documentation
   • Documents created
   • Technologies used
   • Processes in place
   • People involved
   • Users served
3. Identify opportunities for improvement
   • Communication
   • Information
   • Processes
   • Technology
4. Make recommendations
   • Documentation needs
   • Technology needs
   • Process improvements
   • Future possibilities

Contact us for a free initial review to see how MC can add value and build customer loyalty throughout your product life cycle.